Full Time - Merchandising Service Associate - Day

Lowe's - Louisville, KY

Full-time - Entry Level

Louisville, KY

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate at Lowe's is responsible for providing exceptional customer service while executing merchandising tasks. This role involves collaborating with the Merchandising Service team, building vendor relationships, and ensuring that merchandise resets are completed according to company specifications. The associate will also engage with customers to assist them in locating and selecting products, while maintaining a clean and safe store environment.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Engages with customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment per reset and/or project instructions.
• Identifies damaged products, removes them from the shelves, and delivers them to the Return to Manufacturer area.
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
• Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensures all reset displays are safe and in working order and repaired/replaced as needed.
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews and noting hazards.

Requirements

• Ability to provide excellent customer service and build relationships with customers and vendors.
• Experience in merchandising or retail operations is preferred.
• Ability to operate power equipment safely and effectively.
• Strong communication skills to collaborate with team members and management.
• Basic analytical skills to assess project execution and provide feedback.

Nice-to-haves

• Experience with inventory management systems.
• Knowledge of retail merchandising standards and planograms.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid time off
• Employee discounts on products and services