Full Time - Merchandising Service Associate - Day

$31,200 - $43,680/Yr

Lowe's - Fountain, CO

Full-time - Entry Level

Fountain, CO

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate at Lowe's is responsible for providing exceptional customer service while executing merchandising tasks. This role involves collaborating with the Merchandising Service team, building vendor relationships, and ensuring that merchandise resets are completed according to company specifications. The associate will also engage with customers to understand their needs and assist them in locating and selecting products, while maintaining a clean and safe store environment.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders
• Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment
• Identifies damaged products, removes them from the shelves, and delivers them to the Return to Manufacturer area
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
• Identifies damaged or missing signage, displays, and collateral and orders replacements
• Updates/validates wayfinding and product location signage
• Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately
• Works with store leadership to stage clearance and damaged merchandise for quick sale
• Sorts products in bins, drawers and boxes to ensure proper location
• Reviews, completes, and enters completion details for all assigned merchandise reset, service, and maintenance tasks
• Ensures all reset displays are safe and in working order and repaired/replaced as needed
• Repairs/seals damaged packaging and boxes including peg-hook items
• Removes all trash and moves cardboard boxes to the bailer
• Replaces light bulbs and alerts Facility Services Associate when additional maintenance issues are noted
• Detects common signs of shoplifting, theft, and other security risks, and communicates them to management
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, conducting daily safety reviews and noting hazards
• Adheres to all safety requirements relevant to one's regular job duties
• Operates store equipment as needed depending on specific role and department
• Maintains point-of-sale signage including bin plus beam label stock
• Audits and updates pricing labels inside and outside the store to ensure accuracy
• Follows state-specific guidelines on price changes.

Requirements

• High school diploma or equivalent
• Experience in retail or customer service
• Ability to operate power equipment and tools
• Strong communication skills
• Ability to analyze metrics and provide feedback

Nice-to-haves

• Experience with merchandising and inventory management
• Familiarity with Lowe's products and services
• Basic computer skills

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement