Lowe's - Bradley, IL
posted 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service and ensuring that our merchandise is presented in accordance with company standards. Your primary responsibility will be to execute Lowe's customer service policies and procedures while building strong relationships with vendors and collaborating with the Merchandising Service team and Manager. You will be expected to communicate project priorities, schedules, and needs effectively, ensuring that all merchandising resets are completed accurately and on time. In this position, you will spend a significant amount of time on tasks that may not involve direct customer interaction; however, you will be expected to engage with customers whenever the opportunity arises. This includes understanding their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. You will also be responsible for demonstrating sincere appreciation to customers and communicating important information regarding stock, special orders, and warranty details related to Lowe's programs. Your role will also involve various in-stock responsibilities, such as moving or replacing beams and grids, rotating stock, and building displays using power equipment. You will need to identify damaged products, ensure proper signage, and maintain the organization of the store. Additionally, you will be tasked with ensuring that all reset displays are safe and in working order, conducting daily safety reviews, and adhering to all safety requirements relevant to your job duties. This position requires a proactive approach to maintaining a clean and secure work environment, as well as the ability to operate store equipment as needed.