Full Time - Merchandising Service Associate - Day

$30,160 - $32,656/Yr

Lowe's - Bradley, IL

Part-time,Full-time - Entry Level

Bradley, IL

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service and ensuring that our merchandise is presented in accordance with company standards. Your primary responsibility will be to execute Lowe's customer service policies and procedures while building strong relationships with vendors and collaborating with the Merchandising Service team and Manager. You will be expected to communicate project priorities, schedules, and needs effectively, ensuring that all merchandising resets are completed accurately and on time. In this position, you will spend a significant amount of time on tasks that may not involve direct customer interaction; however, you will be expected to engage with customers whenever the opportunity arises. This includes understanding their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. You will also be responsible for demonstrating sincere appreciation to customers and communicating important information regarding stock, special orders, and warranty details related to Lowe's programs. Your role will also involve various in-stock responsibilities, such as moving or replacing beams and grids, rotating stock, and building displays using power equipment. You will need to identify damaged products, ensure proper signage, and maintain the organization of the store. Additionally, you will be tasked with ensuring that all reset displays are safe and in working order, conducting daily safety reviews, and adhering to all safety requirements relevant to your job duties. This position requires a proactive approach to maintaining a clean and secure work environment, as well as the ability to operate store equipment as needed.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders
• Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment
• Identifies damaged products, removes them from the shelves, and delivers them to Return to Manufacturer (RTM) area
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
• Identifies damaged or missing signage, displays, and collateral and orders replacements
• Updates/validates wayfinding and product location signage
• Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately
• Works with store leadership to stage clearance and damaged merchandise for quick sale
• Sorts products in bins, drawers and boxes to ensure that they are in the proper location
• Reviews, completes, and enters completion details for all assigned merchandise reset, service, and maintenance tasks
• Ensures all reset displays are safe and in working order and repaired/replaced as needed
• Repairs/seals damaged packaging and boxes including peg-hook items
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor
• Replaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one's regular job duties
• Operates store equipment as needed depending on one specific role and department
• Maintains point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
• Audits and updates pricing labels inside and outside the store to ensure accuracy
• Follows state-specific guidelines on price changes.

Requirements

• Ability to provide excellent customer service and build relationships with customers and vendors
• Strong communication skills to collaborate with team members and management
• Ability to analyze metrics and provide feedback on project execution
• Experience in retail or merchandising is preferred
• Ability to operate power equipment safely and effectively
• Knowledge of safety requirements and compliance standards in a retail environment
• Ability to lift and move heavy items as required for merchandising tasks
• Attention to detail to ensure accuracy in pricing and product placement

Nice-to-haves

• Experience with inventory management systems
• Familiarity with Lowe's products and services
• Basic knowledge of merchandising standards and planograms

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge and counseling services
• Education support programs including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses and enrollment in Lowe's Employee Stock Purchase Plan