Full Time - Merchandising Service Associate - Day

Lowe's - Thomaston, ME

Full-time - Entry Level

Thomaston, ME

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate at Lowe's plays a crucial role in ensuring that the store meets its merchandising standards and provides excellent customer service. This position is primarily focused on executing Lowe's customer service policies and procedures while also engaging with customers when opportunities arise. The associate will spend a significant amount of time working on merchandising tasks, which include building relationships with vendors, ensuring merchandise resets are completed according to specifications, and collaborating with the Merchandising Service team and management to communicate project priorities and needs. In this role, the associate will analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders. Although the majority of the time will be spent on tasks that do not involve direct customer interaction, the associate is expected to understand customer needs and assist them in locating, demonstrating, selecting, carrying, and loading merchandise. This includes listening to customer inquiries and providing knowledgeable responses, as well as demonstrating appreciation for their business. The associate will also be responsible for maintaining in-stock conditions by moving or replacing beams and grids, rotating stock, and building displays using power equipment. They will identify damaged products, verify buyback items, and ensure that product pricing information is visible and accurate. Additionally, the associate will work to maintain a clean and safe store environment by completing assigned tasks, ensuring compliance with safety standards, and reporting any maintenance issues. Overall, the Merchandising Service Associate is accountable for various duties that contribute to the store's operational success and customer satisfaction, while also adhering to Lowe's commitment to diversity and equal opportunity in the workplace.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders
• Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment
• Identifies damaged products, removes them from the shelves, and delivers them to Return to Manufacturer (RTM) area
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
• Identifies damaged or missing signage, displays, and collateral and orders replacements
• Updates/validates wayfinding and product location signage
• Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately
• Works with store leadership to stage clearance and damaged merchandise for quick sale
• Sorts products in bins, drawers and boxes to ensure that they are in the proper location
• Reviews, completes, and enters completion details for all assigned merchandise reset, service, and maintenance tasks
• Ensures all reset displays are safe and in working order and repaired/replaced as needed
• Repairs/seals damaged packaging and boxes including peg-hook items
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor
• Replaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one's regular job duties
• Operates store equipment as needed depending on one specific role and department
• Maintains point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
• Audits and updates pricing labels inside and outside the store to ensure accuracy
• Follows state-specific guidelines on price changes.

Requirements

• Ability to provide excellent customer service and build relationships with customers and vendors
• Experience in merchandising and retail operations
• Ability to analyze metrics and provide feedback on project execution
• Strong communication skills to collaborate with team members and management
• Ability to operate power equipment safely and effectively
• Knowledge of safety standards and compliance in a retail environment
• Ability to lift and move merchandise as needed.

Nice-to-haves

• Experience with inventory management systems
• Familiarity with Lowe's products and services
• Previous experience in a similar role within retail or merchandising.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Flexible scheduling