Lowe's - Thomaston, ME
posted 2 months ago
The Merchandising Service Associate at Lowe's plays a crucial role in ensuring that the store meets its merchandising standards and provides excellent customer service. This position is primarily focused on executing Lowe's customer service policies and procedures while also engaging with customers when opportunities arise. The associate will spend a significant amount of time working on merchandising tasks, which include building relationships with vendors, ensuring merchandise resets are completed according to specifications, and collaborating with the Merchandising Service team and management to communicate project priorities and needs. In this role, the associate will analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders. Although the majority of the time will be spent on tasks that do not involve direct customer interaction, the associate is expected to understand customer needs and assist them in locating, demonstrating, selecting, carrying, and loading merchandise. This includes listening to customer inquiries and providing knowledgeable responses, as well as demonstrating appreciation for their business. The associate will also be responsible for maintaining in-stock conditions by moving or replacing beams and grids, rotating stock, and building displays using power equipment. They will identify damaged products, verify buyback items, and ensure that product pricing information is visible and accurate. Additionally, the associate will work to maintain a clean and safe store environment by completing assigned tasks, ensuring compliance with safety standards, and reporting any maintenance issues. Overall, the Merchandising Service Associate is accountable for various duties that contribute to the store's operational success and customer satisfaction, while also adhering to Lowe's commitment to diversity and equal opportunity in the workplace.