Lowe's - Waynesboro, PA
posted 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while ensuring that the store's merchandising standards are met. Your primary responsibility will be to execute Lowe's customer service policies and procedures, providing SMART customer service at all times. You will build relationships with vendors, ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and your Manager will be essential as you communicate project priorities, schedules, and material needs. In this role, you will spend a significant amount of time on tasks that do not involve direct customer interaction; however, you will be expected to engage with customers when opportunities arise. This includes understanding customers' needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will also be responsible for listening to and responding knowledgeably to customer inquiries, guiding them through projects when necessary, and demonstrating sincere appreciation for their business. Your responsibilities will also include maintaining in-stock conditions by moving or replacing beams and grids, rotating stock, and building product displays using power equipment. You will identify damaged products, remove them from shelves, and ensure that all product pricing information is visible and accurate. Additionally, you will work with store leadership to stage clearance and damaged merchandise for quick sale, ensuring compliance with housekeeping standards to maintain a clean and safe store environment. You will be accountable for completing and entering details for all assigned merchandise resets, service, and maintenance tasks, ensuring that all reset displays are safe and in working order. This role requires you to operate various store equipment and adhere to safety requirements relevant to your duties. You will also maintain point-of-sale signage and audit pricing labels to ensure accuracy, following state-specific guidelines on price changes.