Lowe's - Cartersville, GA
posted 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while ensuring that merchandise is presented according to company standards. Your primary responsibility will be to execute Lowe's customer service policies and procedures, providing SMART customer service at all times. You will build relationships with vendors, ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and Manager is essential, as you will communicate project priorities, schedules, and needs for materials and supplies. Additionally, you will analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders. Although the majority of your time will be spent on tasks that do not involve direct customer interaction, you will be expected to engage with customers when opportunities arise. This includes understanding customers' needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will listen to and respond knowledgeably to customer and employee questions, guiding them through the store and projects as necessary. Demonstrating sincere appreciation to customers and effectively communicating information regarding stock, special orders, and warranty details will be key aspects of your role. In terms of in-stock responsibilities, you will move or replace beams and grids, rotate stock, and build products and displays using power equipment. Identifying damaged products and ensuring they are removed from shelves, as well as verifying buyback items, will be part of your duties. You will also be responsible for updating signage, confirming product pricing visibility, and ensuring proper placement of merchandise to drive sales. Maintaining a clean and safe store environment is critical, which includes completing service tasks, repairing displays, and adhering to safety standards. You will also operate various store equipment as needed, ensuring compliance with all safety requirements relevant to your role.