Lowe's - Altoona, IA
posted about 2 months ago
The Merchandising Service Associate at Lowe's plays a crucial role in ensuring that the store meets its merchandising standards and provides exceptional customer service. This position is primarily focused on executing Lowe's customer service policies and procedures while also engaging with customers when opportunities arise. The associate will spend a significant amount of time collaborating with the Merchandising Service team and store management to ensure that merchandise resets are completed according to Lowe's specifications. This includes building relationships with vendors, analyzing metrics, and providing feedback on project execution and in-store service to store, market, and corporate leaders. In addition to merchandising responsibilities, the associate is expected to understand customer needs and assist them in locating, demonstrating, selecting, carrying, and loading merchandise. This role requires a proactive approach to customer service, where the associate will seek out customers, listen to their inquiries, and provide knowledgeable responses. The associate will also be responsible for maintaining the cleanliness and safety of the store, ensuring that all displays are in working order, and addressing any maintenance issues that arise. The position also involves various in-stock responsibilities, such as moving or replacing beams and grids, verifying buyback items, and ensuring that product pricing information is visible and accurate. The associate will work closely with store leadership to stage clearance and damaged merchandise for quick sale, and will be accountable for completing and entering details for all assigned merchandise reset, service, and maintenance tasks. Overall, this role is essential for maintaining a well-organized and customer-friendly shopping environment at Lowe's.