Full Time - Merchandising Service Associate - Day

$34,320 - $48,048/Yr

Lowe's - La Plata, MD

Part-time,Full-time - Entry Level

La Plata, MD

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate at Lowe's is responsible for providing exceptional customer service while executing merchandising tasks. This role involves collaborating with the Merchandising Service team, building vendor relationships, and ensuring that merchandise resets are completed according to company specifications. The associate will also engage with customers to assist them in locating and selecting products, while maintaining a clean and safe store environment.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Engages with customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment per reset and/or project instructions.
• Identifies damaged products, removes them from the shelves, and delivers them to the Return to Manufacturer area.
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
• Updates/validates wayfinding and product location signage throughout the store.
• Ensures product pricing information is visible and clear and resolves/replaces any missing pricing labels.
• Maintains cleanliness and organization of store and working areas, adhering to safety requirements relevant to job duties.

Requirements

• High school diploma or equivalent.
• Experience in retail or customer service is preferred.
• Ability to operate power equipment safely and effectively.
• Strong communication skills to interact with customers and team members.
• Basic math skills for pricing and inventory management.

Nice-to-haves

• Experience with merchandising and inventory management.
• Familiarity with retail operations and customer service best practices.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program
• Education support programs including tuition assistance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount
• Annual bonuses and stock purchase plan options