Lowe's - South Burlington, VT
posted about 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in ensuring that our store meets the highest standards of customer service and merchandising. Your primary responsibility will be to provide SMART customer service at all times, adhering to Lowe's customer service policies, procedures, and programs. You will build strong relationships with vendors, ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and your Manager will be essential, as you will communicate project priorities, schedules, and needs, including materials and supplies. In this role, while the majority of your time will be spent on tasks that do not involve direct customer interaction, you will still engage with customers when opportunities arise. This includes understanding their needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will be expected to listen to and respond knowledgeably to customer inquiries, guiding them through the store and projects as necessary. Demonstrating sincere appreciation for customers and effectively communicating information about stock, special orders, and warranty details will be key components of your daily responsibilities. Your role will also involve maintaining in-stock levels by moving or replacing beams and grids, rotating stock, and building displays using power equipment. You will identify and manage damaged products, ensuring they are removed from shelves and processed correctly. Additionally, you will verify buyback items, update signage, and ensure that product pricing is clear and visible. Working closely with store leadership, you will help stage clearance and damaged merchandise for quick sale, ensuring that all products are sorted and stored in their proper locations. Safety and cleanliness are paramount in this position. You will be responsible for reviewing and completing assigned tasks, ensuring that reset displays are safe and in working order. This includes repairing damaged packaging, maintaining cleanliness in the store, and adhering to safety requirements relevant to your duties. You will operate various store equipment and conduct daily safety reviews to maintain a secure work environment. Overall, your contributions will help create a positive shopping experience for our customers and uphold Lowe's commitment to excellence in service and merchandising.