Lowe's - Warren, PA
posted about 2 months ago
The Customer Service role at Lowe's is designed to provide SMART customer service through the execution of established policies, procedures, and programs. This position emphasizes building strong relationships with vendors and ensuring that merchandise resets are completed according to Lowe's specifications. The individual will collaborate closely with the Merchandising Service team and Manager, communicating project priorities, schedules, and necessary materials to ensure smooth operations. Analyzing metrics and providing feedback on project execution and in-store service to store, market, and corporate leaders is also a key responsibility. While the majority of the role involves activities that do not require direct customer interaction, the individual is expected to engage with customers whenever the opportunity arises. This includes understanding customer needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. The role requires active listening and prompt responses to customer and employee inquiries, guiding them through the store and projects as necessary. Demonstrating sincere appreciation to customers and effectively communicating information about stock, special orders, and warranty details related to Lowe's programs is essential. In terms of in-stock responsibilities, the individual will be involved in moving or replacing beams and grids, rotating stock, and building product displays using power equipment. Identifying and managing damaged products, verifying buyback items, and ensuring proper signage and pricing information are visible are also critical tasks. The role includes working with store leadership to stage clearance and damaged merchandise for quick sale and ensuring that products are sorted correctly in bins and drawers. Maintaining a clean and safe store environment is another vital aspect of this position. This includes reviewing and entering completion details for assigned tasks, ensuring reset displays are safe and in working order, and adhering to safety requirements. The individual will also be responsible for detecting signs of theft and ensuring compliance with housekeeping standards to maintain store cleanliness and organization. Operating store equipment as needed is also part of the job, depending on the specific role and department.