Full Time - Merchandising Service Associate - Day

Lowe's - Warren, PA

Full-time - Entry Level

Warren, PA

Building Material and Garden Equipment and Supplies Dealers

About the position

The Customer Service role at Lowe's is designed to provide SMART customer service through the execution of established policies, procedures, and programs. This position emphasizes building strong relationships with vendors and ensuring that merchandise resets are completed according to Lowe's specifications. The individual will collaborate closely with the Merchandising Service team and Manager, communicating project priorities, schedules, and necessary materials to ensure smooth operations. Analyzing metrics and providing feedback on project execution and in-store service to store, market, and corporate leaders is also a key responsibility. While the majority of the role involves activities that do not require direct customer interaction, the individual is expected to engage with customers whenever the opportunity arises. This includes understanding customer needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. The role requires active listening and prompt responses to customer and employee inquiries, guiding them through the store and projects as necessary. Demonstrating sincere appreciation to customers and effectively communicating information about stock, special orders, and warranty details related to Lowe's programs is essential. In terms of in-stock responsibilities, the individual will be involved in moving or replacing beams and grids, rotating stock, and building product displays using power equipment. Identifying and managing damaged products, verifying buyback items, and ensuring proper signage and pricing information are visible are also critical tasks. The role includes working with store leadership to stage clearance and damaged merchandise for quick sale and ensuring that products are sorted correctly in bins and drawers. Maintaining a clean and safe store environment is another vital aspect of this position. This includes reviewing and entering completion details for assigned tasks, ensuring reset displays are safe and in working order, and adhering to safety requirements. The individual will also be responsible for detecting signs of theft and ensuring compliance with housekeeping standards to maintain store cleanliness and organization. Operating store equipment as needed is also part of the job, depending on the specific role and department.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders
• Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment
• Identifies damaged products, removes them from the shelves, and delivers them to Return to Manufacturer (RTM) area
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
• Identifies damaged or missing signage, displays, and collateral and orders replacements
• Updates/validates wayfinding and product location signage
• Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately
• Works with store leadership to stage clearance and damaged merchandise for quick sale
• Sorts products in bins, drawers and boxes to ensure that they are in the proper location
• Reviews, completes, and enters completion details for all assigned merchandise reset, service, and maintenance tasks
• Ensures all reset displays are safe and in working order and repaired/replaced as needed
• Repairs/seals damaged packaging and boxes including peg-hook items
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor
• Replaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews
• Adheres to all safety requirements relevant to one's regular job duties
• Operates store equipment as needed depending on one specific role and department
• Maintains point-of-sale signage including bin plus beam label stock
• Audits and updates pricing labels inside and outside the store to ensure accuracy
• Follows state-specific guidelines on price changes

Requirements

• Strong customer service skills and ability to engage with customers
• Ability to build relationships with vendors and collaborate with team members
• Experience in analyzing metrics and providing feedback
• Familiarity with merchandising standards and planogram details
• Ability to operate power equipment safely and effectively
• Strong organizational skills and attention to detail
• Ability to maintain a clean and safe work environment
• Knowledge of safety requirements relevant to the role

Nice-to-haves

• Experience in retail or merchandising
• Familiarity with inventory management systems
• Basic knowledge of store equipment operation
• Ability to work in a fast-paced environment

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Flexible scheduling