Lowe's - Dothan, AL
posted about 2 months ago
The Merchandising Service Associate at Lowe's plays a crucial role in ensuring that the store's merchandising standards are met while providing exceptional customer service. This position is primarily focused on executing Lowe's customer service policies and procedures, which includes building relationships with vendors and ensuring that merchandise resets are completed according to company specifications. The associate will collaborate closely with the Merchandising Service team and management to communicate project priorities, schedules, and necessary materials or supplies. In this role, the associate will spend a significant amount of time on tasks that do not involve direct customer interaction; however, they are expected to engage with customers whenever the opportunity arises. This includes understanding customer needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to inquiries. The associate will also be responsible for moving and replacing stock, building displays, and ensuring that all products are in good condition and properly displayed. The position requires a commitment to maintaining a clean and safe store environment, which includes completing assigned tasks related to merchandise resets, service, and maintenance. The associate will also be responsible for ensuring compliance with safety standards and reporting any security risks. Overall, this role is essential for maintaining the operational efficiency of the store and enhancing the customer shopping experience.