Lowe's - Cortland, NY
posted 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while ensuring that the store's merchandising standards are met. This position requires a commitment to providing SMART customer service at all times, which involves executing Lowe's customer service policies, procedures, and programs effectively. You will be responsible for building strong relationships with vendors, ensuring that merchandise resets are completed according to Lowe's specifications, and collaborating with the Merchandising Service team and Manager to communicate project priorities, schedules, and needs. Your analytical skills will be put to use as you analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders. While the majority of your time will be spent on tasks that do not involve direct customer interaction, you will still be expected to engage with customers when opportunities arise. This includes understanding customers' needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will also be responsible for listening to and responding knowledgeably to customer and employee questions, guiding them through projects when necessary, and demonstrating sincere appreciation to customers. Additionally, you will communicate important information regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs. In terms of in-stock responsibilities, you will be involved in moving or replacing beams and grids, rotating stock, building products, and displaying products and support materials using power equipment. You will identify damaged products, remove them from shelves, and ensure that buyback items are pulled and prepped for shipping. Your attention to detail will be essential as you verify signage, update wayfinding and product location signage, and ensure that product pricing information is visible and clear. You will work closely with store leadership to stage clearance and damaged merchandise for quick sale and sort products to ensure proper location. Maintaining a clean and safe store environment is also a key responsibility. You will review and complete assigned tasks, ensuring that reset displays are safe and in working order. This includes repairing damaged packaging, removing trash, and conducting daily safety reviews. You will also be responsible for adhering to safety requirements relevant to your job duties and operating store equipment as needed. In addition to these responsibilities, you will be held accountable for other duties as assigned, including maintaining point-of-sale signage and auditing pricing labels to ensure accuracy.