Lowe's - Glenwood Springs, CO
posted about 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while ensuring that the store's merchandise is presented according to company standards. Your primary responsibility will be to execute Lowe's customer service policies and procedures, providing SMART customer service at all times. You will build relationships with vendors, ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and your manager will be essential as you communicate project priorities, schedules, and needs for materials and supplies. In this role, you will spend a significant amount of time on tasks that do not involve direct customer interaction; however, you are expected to engage with customers whenever the opportunity arises. This includes understanding customers' needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will also be responsible for listening to and responding knowledgeably to customer inquiries, providing information about stock, special orders, and warranty details related to Lowe's programs. Your responsibilities will also include maintaining in-stock levels by moving or replacing beams and grids, rotating stock, and building displays using power equipment. You will identify and remove damaged products, verify buyback items, and ensure that signage and pricing information are accurate and visible. Additionally, you will be tasked with maintaining a clean and safe store environment by completing assigned service and maintenance tasks, repairing damaged packaging, and adhering to safety requirements relevant to your duties. Overall, this position requires a proactive approach to customer service, attention to detail in merchandising, and a commitment to maintaining a safe and organized store environment. You will be held accountable for completing all assigned duties and ensuring that the store meets Lowe's high standards for customer service and merchandising.