Lowe's - Westborough, MA
posted 2 months ago
The Merchandising Service Associate at Lowe's plays a crucial role in ensuring that the store's merchandising standards are met while providing exceptional customer service. This position is primarily focused on executing Lowe's customer service policies and procedures, which includes building relationships with vendors and ensuring that merchandise resets are completed according to company specifications. The associate will collaborate closely with the Merchandising Service team and management to communicate project priorities, schedules, and necessary materials or supplies. In this role, the associate will analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders. Although the majority of the time will be spent on tasks that do not involve direct customer interaction, the associate is expected to engage with customers when opportunities arise. This includes understanding customer needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to inquiries. The associate will also demonstrate appreciation to customers and communicate important information regarding stock, special orders, and warranty details related to Lowe's programs. The position involves various responsibilities related to inventory management, including moving or replacing beams and grids, rotating stock, and building displays using power equipment. The associate will identify and manage damaged products, verify buyback items, and ensure that signage and pricing information is accurate and visible. Additionally, the associate will work with store leadership to stage clearance and damaged merchandise for quick sale, maintain cleanliness and organization in the store, and adhere to safety requirements relevant to their duties. The role may also require operating various store equipment and conducting daily safety reviews to maintain a secure work environment.