Lowe's - Texarkana, TX
posted 2 months ago
The Customer Service role at Lowe's is designed to provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs. This position involves building relationships with vendors by providing direction and ensuring that merchandise resets are completed according to Lowe's specifications. The individual will collaborate with the Merchandising Service team and Manager by effectively communicating project priorities, schedules, and project needs, including materials, supplies, and time requirements. Although the majority of time will be spent on activities that do not involve direct interaction with customers, the individual in this role is expected to engage with customers when opportunities arise. This includes understanding customer needs and assisting them in locating, demonstrating, selecting, carrying, and/or loading merchandise. The role requires actively seeking out customers to understand their needs and responding knowledgeably and promptly to customer and employee questions, guiding them through the store and projects when necessary. Demonstrating sincere appreciation to customers and communicating information regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs is also essential. In addition to customer service, the role involves various responsibilities related to inventory management and store maintenance. This includes moving or replacing beams and grids, rotating stock, building products, and displaying products and support materials using power equipment. The individual will identify damaged products, remove them from shelves, and ensure compliance with merchandising standards. The role also requires maintaining a clean and safe store environment, conducting daily safety reviews, and adhering to all safety requirements relevant to job duties. The individual will operate store equipment as needed and is accountable for other duties as assigned.