Lowe's - Orlando, FL
posted 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while ensuring that merchandise is presented according to company standards. Your primary responsibility will be to execute Lowe's customer service policies and procedures, providing SMART customer service at all times. You will build relationships with vendors, ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and Manager is essential, as you will communicate project priorities, schedules, and needs for materials and supplies. In this role, you will spend a significant amount of time on tasks that do not involve direct customer interaction; however, you are expected to engage with customers when opportunities arise. This includes understanding customer needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will also be responsible for responding knowledgeably to customer inquiries and providing information about stock, special orders, and warranty details related to Lowe's programs. Your responsibilities will also include maintaining in-stock levels by moving or replacing beams and grids, rotating stock, and building product displays using power equipment. You will identify and remove damaged products, verify buyback items, and ensure that product pricing information is visible and accurate. Additionally, you will work with store leadership to stage clearance and damaged merchandise for quick sale, ensuring that all products are sorted and stored in their proper locations. Safety and cleanliness are paramount in this position. You will review and complete assigned tasks, ensuring that all reset displays are safe and in working order. You will also be responsible for maintaining a clean and organized store environment, detecting signs of theft, and adhering to safety requirements relevant to your job duties. This role may require you to operate various store equipment and perform additional duties as assigned.