Full Time - Merchandising Service Associate - Day

$36,400 - $39,312/Yr

Lowe's - Honolulu, HI

Full-time - Entry Level

Honolulu, HI

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service and ensuring that our merchandising standards are met. This position requires a commitment to SMART customer service, which involves executing Lowe's customer service policies, procedures, and programs effectively. You will be responsible for building strong relationships with vendors, providing direction, and ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and your Manager is essential, as you will communicate project priorities, schedules, and needs, including materials and supplies. Your role will also involve analyzing metrics and providing feedback on project execution and in-store service to store, market, and corporate leaders. While the majority of your time will be spent on tasks that do not involve direct customer interaction, you will be expected to engage with customers when opportunities arise. This includes understanding customers' needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will also be responsible for listening to and responding knowledgeably to customer and employee questions, ensuring that you provide accurate information regarding stock, special orders, and warranty details related to Lowe's programs. In addition to customer service, you will be tasked with maintaining in-stock conditions by moving or replacing beams and grids, rotating stock, and building displays using power equipment. You will identify damaged products, verify buyback items, and ensure that product pricing information is visible and clear. Your responsibilities will also include maintaining cleanliness and safety in the store, conducting daily safety reviews, and adhering to all safety requirements relevant to your job duties. Overall, this position is vital in ensuring that Lowe's maintains a high standard of customer service and merchandising excellence.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes.
• Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective.
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
• Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details.
• Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels.
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
• Works with store leadership to stage clearance and damaged merchandise for quick sale.
• Sorts products in bins, drawers and boxes to ensure that they are in the proper location.
• Reviews, completes, and enters completion details for all assigned merchandise reset, service, and maintenance tasks.
• Ensures all reset displays are safe and in working order and repaired/replaced as needed.
• Repairs/seals damaged packaging and boxes including peg-hook items.
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor.
• Replaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operates store equipment as needed depending on one specific role and department.
• Maintains point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated.
• Audits and updates pricing labels inside and outside the store to ensure accuracy.

Requirements

• Ability to provide excellent customer service and build relationships with customers and vendors.
• Experience in merchandising and retail operations.
• Strong communication skills to effectively collaborate with team members and management.
• Ability to analyze metrics and provide feedback on project execution.
• Familiarity with safety standards and procedures in a retail environment.
• Basic knowledge of power equipment operation.

Nice-to-haves

• Previous experience in a merchandising or retail role is preferred.
• Familiarity with Lowe's products and services.
• Experience using power equipment such as lifts and order pickers.

Benefits

• Competitive pay range of $17.50 - $18.90 per hour.
• Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Opportunities for career advancement and professional development.