Lowe's - Honolulu, HI
posted 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service and ensuring that our merchandising standards are met. This position requires a commitment to SMART customer service, which involves executing Lowe's customer service policies, procedures, and programs effectively. You will be responsible for building strong relationships with vendors, providing direction, and ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and your Manager is essential, as you will communicate project priorities, schedules, and needs, including materials and supplies. Your role will also involve analyzing metrics and providing feedback on project execution and in-store service to store, market, and corporate leaders. While the majority of your time will be spent on tasks that do not involve direct customer interaction, you will be expected to engage with customers when opportunities arise. This includes understanding customers' needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will also be responsible for listening to and responding knowledgeably to customer and employee questions, ensuring that you provide accurate information regarding stock, special orders, and warranty details related to Lowe's programs. In addition to customer service, you will be tasked with maintaining in-stock conditions by moving or replacing beams and grids, rotating stock, and building displays using power equipment. You will identify damaged products, verify buyback items, and ensure that product pricing information is visible and clear. Your responsibilities will also include maintaining cleanliness and safety in the store, conducting daily safety reviews, and adhering to all safety requirements relevant to your job duties. Overall, this position is vital in ensuring that Lowe's maintains a high standard of customer service and merchandising excellence.