Lowe's - Fort Worth, TX
posted 2 months ago
The Merchandising Service Associate at Lowe's plays a crucial role in ensuring that the store's merchandising standards are met while providing exceptional customer service. This position is primarily focused on executing Lowe's customer service policies and procedures, ensuring that all merchandising resets are completed according to company specifications. The associate will work closely with vendors and the Merchandising Service team to communicate project priorities and needs, ensuring that all materials and supplies are available for successful project execution. In this role, the associate will spend a significant amount of time on tasks that do not involve direct customer interaction; however, they are expected to engage with customers whenever the opportunity arises. This includes understanding customer needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to inquiries. The associate will also demonstrate appreciation for customers and communicate important information regarding stock, special orders, and warranty details related to Lowe's programs. The position also involves various in-stock responsibilities, such as moving and replacing stock, verifying buyback items, and ensuring that product pricing information is clear and visible. The associate will be responsible for maintaining a clean and safe store environment, which includes completing assigned tasks, repairing damaged packaging, and adhering to safety requirements. Additionally, the associate will maintain point-of-sale signage and audit pricing labels to ensure accuracy, following state-specific guidelines for price changes. Overall, this role is essential for maintaining the store's operational efficiency and customer satisfaction.