Full Time - Merchandising Service Associate - Day

$31,200 - $43,680/Yr

Lowe's - Hagerstown, MD

Part-time,Full-time - Entry Level

Hagerstown, MD

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate at Lowe's is responsible for providing exceptional customer service while executing merchandising tasks. This role involves collaborating with the Merchandising Service team, building vendor relationships, and ensuring that merchandise resets are completed according to company specifications. The associate will also engage with customers to understand their needs and assist them in locating and selecting products, while maintaining a clean and safe store environment.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders
• Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment
• Identifies damaged products and removes them from the shelves
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
• Identifies damaged or missing signage and orders replacements
• Updates/validates wayfinding and product location signage
• Confirms that product pricing information is visible and clear
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately
• Works with store leadership to stage clearance and damaged merchandise for quick sale
• Sorts products in bins, drawers and boxes to ensure proper location
• Reviews, completes, and enters completion details for all assigned merchandise reset, service, and maintenance tasks
• Ensures all reset displays are safe and in working order
• Repairs/seals damaged packaging and boxes
• Removes all trash and debris from the store
• Replaces light bulbs and alerts Facility Services Associate when maintenance issues are noted
• Detects common signs of shoplifting and communicates them to management
• Ensures compliance with housekeeping standards and programs
• Maintains a safe and secure work environment
• Adheres to all safety requirements relevant to job duties
• Operates store equipment as needed
• Maintains point-of-sale signage and ensures accuracy of pricing labels

Requirements

• Ability to provide excellent customer service
• Experience in merchandising or retail environment
• Strong communication skills
• Ability to work collaboratively with a team
• Basic analytical skills to analyze metrics and provide feedback
• Familiarity with power equipment and store operations

Nice-to-haves

• Experience with inventory management
• Knowledge of retail merchandising standards
• Ability to lift heavy items and operate machinery

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program
• Education support programs including tuition assistance
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount
• Annual bonuses and enrollment in Employee Stock Purchase Plan