Lowe's - Pensacola, FL
posted about 2 months ago
Full-time - Entry Level
Pensacola, FL
Building Material and Garden Equipment and Supplies Dealers
About the position
The Merchandising Service Associate at Lowe's is responsible for providing exceptional customer service while executing merchandising tasks. This role involves collaborating with the Merchandising Service team, building vendor relationships, and ensuring that merchandise resets are completed according to company specifications. The associate will also engage with customers to assist them in locating and selecting products, while maintaining a clean and safe store environment.
Responsibilities
- Provides SMART customer service through the execution of Lowe's customer service policies and procedures.
- Builds relationships with vendors and ensures merchandise resets are completed according to specifications.
- Collaborates with the Merchandising Service team and Manager to communicate project priorities and needs.
- Analyzes metrics and provides feedback on project execution and in-store service to leadership.
- Engages with customers to understand their needs and assists in locating and demonstrating merchandise.
- Moves or replaces beams and grids, rotates stock, and builds displays using power equipment as per project instructions.
- Identifies and removes damaged products, ensuring they are processed correctly.
- Verifies buyback items and prepares them for shipping.
- Updates and validates product signage and pricing information throughout the store.
- Maintains cleanliness and organization of the store and working areas, adhering to safety standards.
Requirements
- Strong customer service skills and ability to engage with customers effectively.
- Experience in merchandising or retail operations.
- Ability to operate power equipment safely and effectively.
- Strong organizational skills and attention to detail.
- Ability to analyze metrics and provide actionable feedback.
Nice-to-haves
- Experience with inventory management systems.
- Knowledge of retail merchandising standards and planograms.
- Familiarity with safety and compliance regulations in a retail environment.
Benefits
- Health insurance
- 401k retirement plan
- Paid time off
- Employee discounts
- Tuition reimbursement
