Full Time - Merchandising Service Associate - Day

Lowe's - Yukon, OK

Full-time - Entry Level

Yukon, OK

Building Material and Garden Equipment and Supplies Dealers

About the position

The Customer Service role at Lowe's focuses on delivering exceptional service to customers while ensuring that store operations run smoothly. The position involves collaborating with various teams to manage merchandise resets, analyze project execution metrics, and engage with customers to meet their needs. Although direct customer interaction is not the primary focus, the role requires proactive engagement with customers when opportunities arise, ensuring they receive assistance with locating and understanding products.

Responsibilities

• Provides SMART customer service through the execution of Lowe's customer service policies, procedures, and programs.
• Builds relationships with vendors and ensures merchandise resets are completed according to specifications.
• Collaborates with the Merchandising Service team and Manager to communicate project priorities and needs.
• Analyzes metrics and provides feedback on project execution and in-store service to leadership.
• Engages with customers to understand their needs and assists them with merchandise.
• Listens to and responds to customer and employee questions, guiding them through the store as necessary.
• Demonstrates appreciation to customers and communicates information about stock and special orders.
• Moves or replaces beams and grids, rotates stock, and builds displays using power equipment.
• Identifies and removes damaged products, ensuring they are processed correctly.
• Verifies buyback items and prepares them for shipping.
• Orders replacements for damaged or missing signage and updates product location signage.
• Confirms visibility of product pricing information and resolves any issues with pricing labels.
• Stages clearance and damaged merchandise for quick sale in collaboration with store leadership.
• Sorts products to ensure proper location and organization within the store.
• Completes and enters details for all assigned merchandise reset and maintenance tasks.
• Ensures reset displays are safe and in working order, repairing or replacing as needed.
• Removes trash and debris, maintaining cleanliness in the store.
• Replaces light bulbs and reports maintenance issues to Facility Services Associate.
• Detects signs of theft and communicates them to management.
• Maintains a safe and secure work environment, conducting daily safety reviews and noting hazards.
• Operates store equipment as needed for the role.

Requirements

• Strong customer service skills and ability to engage with customers effectively.
• Ability to analyze metrics and provide constructive feedback.
• Experience in retail or merchandising is preferred.
• Familiarity with power equipment and safety protocols.

Nice-to-haves

• Experience with inventory management systems.
• Knowledge of Lowe's products and services.
• Ability to work collaboratively in a team environment.

Benefits

• Health insurance
• 401k retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement