Full Time - Merchandising Service Associate - Day

Lowe's - Torrington, CT

Full-time - Entry Level

Torrington, CT

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate at Lowe's is responsible for providing exceptional customer service while executing merchandising tasks. This role involves building relationships with vendors, collaborating with the Merchandising Service team, and ensuring that merchandise resets are completed according to company specifications. The associate will spend a majority of their time on tasks that do not involve direct customer interaction but is expected to engage with customers when opportunities arise, assisting them with their needs and ensuring a clean and safe store environment.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Engages with customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions.
• Demonstrates sincere appreciation to customers and communicates information regarding stock, special orders, and warranty information.
• Moves or replaces beams and grids, rotates stock, builds products, and displays products using power equipment per reset and/or project instructions.
• Identifies damaged products and removes them from the shelves, delivering them to the Return to Manufacturer area.
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
• Updates/validates wayfinding and product location signage and maintains digital information throughout the store.
• Confirms that product pricing information is visible and clear, resolving/replacing any missing pricing labels.
• Ensures cross merchandise and side stack products are placed appropriately to drive add-on sales.
• Works with store leadership to stage clearance and damaged merchandise for quick sale.
• Sorts products in bins, drawers, and boxes to ensure proper location and organization.
• Completes and enters details for all assigned merchandise reset, service, and maintenance tasks.
• Ensures all reset displays are safe and in working order, repairing/replacing as needed.
• Removes trash and debris, maintaining cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, conducting daily safety reviews and noting hazards.
• Operates store equipment as needed depending on specific role and department.

Requirements

• High school diploma or equivalent.
• Experience in customer service or retail environment.
• Ability to lift and move heavy items as needed.
• Basic computer skills for data entry and communication.

Nice-to-haves

• Experience with merchandising or inventory management.
• Familiarity with retail operations and safety standards.

Benefits

• Health insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement