Lowe's - Jonesboro, AR
posted about 2 months ago
The Merchandising Service Associate at Lowe's plays a crucial role in ensuring that the store's merchandising standards are met while providing exceptional customer service. This position is primarily focused on executing Lowe's customer service policies and procedures, which includes building relationships with vendors and ensuring that merchandise resets are completed according to company specifications. The associate will collaborate closely with the Merchandising Service team and management to communicate project priorities, schedules, and material needs. In this role, the associate will analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders. While the majority of the time will be spent on tasks that do not involve direct customer interaction, the associate is expected to engage with customers when opportunities arise. This includes understanding customer needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to inquiries. The associate will also demonstrate appreciation to customers and communicate important information regarding stock, special orders, and warranty details related to Lowe's programs. The position also involves various in-stock responsibilities, such as moving or replacing beams and grids, rotating stock, and building displays using power equipment. The associate will identify and manage damaged products, verify buyback items, and ensure that signage and pricing information is accurate and visible. Additionally, the associate will work with store leadership to manage clearance and damaged merchandise, ensuring that products are sorted and organized properly. Safety and cleanliness are paramount in this role. The associate will review and complete assigned tasks, ensuring that all displays are safe and in working order. They will also be responsible for maintaining a clean and organized store environment, detecting signs of theft, and adhering to safety requirements relevant to their duties. The associate will operate various store equipment as needed and maintain point-of-sale signage, ensuring that pricing labels are accurate and up-to-date. Overall, this position is vital for maintaining the store's operational standards and enhancing the customer shopping experience.