Full Time - Merchandising Service Associate - Day

Lowe's - Jonesboro, AR

Full-time - Entry Level

Jonesboro, AR

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate at Lowe's plays a crucial role in ensuring that the store's merchandising standards are met while providing exceptional customer service. This position is primarily focused on executing Lowe's customer service policies and procedures, which includes building relationships with vendors and ensuring that merchandise resets are completed according to company specifications. The associate will collaborate closely with the Merchandising Service team and management to communicate project priorities, schedules, and material needs. In this role, the associate will analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders. While the majority of the time will be spent on tasks that do not involve direct customer interaction, the associate is expected to engage with customers when opportunities arise. This includes understanding customer needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to inquiries. The associate will also demonstrate appreciation to customers and communicate important information regarding stock, special orders, and warranty details related to Lowe's programs. The position also involves various in-stock responsibilities, such as moving or replacing beams and grids, rotating stock, and building displays using power equipment. The associate will identify and manage damaged products, verify buyback items, and ensure that signage and pricing information is accurate and visible. Additionally, the associate will work with store leadership to manage clearance and damaged merchandise, ensuring that products are sorted and organized properly. Safety and cleanliness are paramount in this role. The associate will review and complete assigned tasks, ensuring that all displays are safe and in working order. They will also be responsible for maintaining a clean and organized store environment, detecting signs of theft, and adhering to safety requirements relevant to their duties. The associate will operate various store equipment as needed and maintain point-of-sale signage, ensuring that pricing labels are accurate and up-to-date. Overall, this position is vital for maintaining the store's operational standards and enhancing the customer shopping experience.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs
• Analyzes metrics and provides feedback on project execution and instore service to store, market, and corporate leaders
• Engages with customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment per reset and/or project instructions
• Identifies damaged products, removes them from the shelves, and delivers them to Return to Manufacturer (RTM) area
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
• Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store
• Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels
• Works with store leadership to stage clearance and damaged merchandise for quick sale
• Reviews, completes, and enters completion details for all assigned merchandise reset, service, and maintenance tasks
• Ensures all reset displays are safe and in working order and repaired/replaced as needed
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor
• Replaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Operates store equipment as needed depending on one specific role and department
• Maintains point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
• Audits and updates pricing labels inside and outside the store to ensure accuracy

Requirements

• Strong customer service skills and ability to engage with customers
• Ability to build relationships with vendors and collaborate with team members
• Experience in analyzing metrics and providing feedback
• Knowledge of merchandising standards and practices
• Ability to operate power equipment safely and effectively
• Strong organizational skills and attention to detail
• Ability to maintain a clean and safe work environment
• Familiarity with store equipment and technology

Nice-to-haves

• Experience in retail merchandising
• Knowledge of Lowe's products and services
• Familiarity with safety and compliance standards in retail

Benefits

• Health insurance
• 401k retirement savings plan
• Paid time off
• Employee discounts
• Flexible scheduling