Lowe's - Weaverville, NC
posted 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in enhancing the customer experience through effective merchandising and service execution. Your primary responsibility will be to provide SMART customer service, ensuring that all interactions with customers are positive and informative. You will build relationships with vendors and collaborate with the Merchandising Service team and your manager to communicate project priorities and needs. This role requires you to analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders. In this position, while the majority of your time will be spent on tasks that do not involve direct customer interaction, you will still engage with customers when opportunities arise. You will assist customers in locating, demonstrating, selecting, carrying, and loading merchandise, ensuring that their needs are met. You will also be responsible for communicating information about stock, special orders, and warranty details related to Lowe's programs. Your responsibilities will also include maintaining in-stock levels by moving or replacing beams and grids, rotating stock, and building displays using power equipment. You will identify and manage damaged products, verify buyback items, and ensure that all signage and pricing information is accurate and visible. Additionally, you will work with store leadership to stage clearance and damaged merchandise for quick sale, ensuring that the store is organized and appealing to customers. Safety and cleanliness are paramount in this role. You will review and complete tasks related to merchandise resets and maintenance, ensuring that all displays are safe and in working order. You will also be responsible for maintaining a clean and secure work environment, adhering to safety requirements, and operating store equipment as needed. This position may require you to perform additional duties as assigned, including maintaining point-of-sale signage and auditing pricing labels to ensure accuracy.