Full Time - Merchandising Service Associate - Day

Lowe's - Cheyenne, WY

Full-time - Entry Level

Cheyenne, WY

Building Material and Garden Equipment and Supplies Dealers

About the position

The Customer Service role at Lowe's is designed to provide SMART customer service through the execution of established policies, procedures, and programs. This position emphasizes building strong relationships with vendors and ensuring that merchandise resets are completed according to Lowe's specifications. The individual will collaborate closely with the Merchandising Service team and Manager, communicating project priorities, schedules, and necessary materials to ensure smooth operations. Analyzing metrics and providing feedback on project execution and in-store service to store, market, and corporate leaders is also a key responsibility. While the majority of the role involves activities that do not require direct customer interaction, the individual is expected to engage with customers whenever the opportunity arises. This includes understanding customer needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. The role requires active listening and prompt responses to customer and employee inquiries, often guiding them through various areas of the store and projects. Demonstrating sincere appreciation to customers and effectively communicating information regarding stock, special orders, and warranty details related to Lowe's programs is essential. In terms of in-stock responsibilities, the individual will be involved in moving or replacing beams and grids, rotating stock, and building product displays using power equipment. Identifying and managing damaged products, verifying buyback items, and ensuring proper signage and pricing information are also critical tasks. The role includes maintaining cleanliness and safety within the store, completing assigned tasks, and adhering to safety requirements relevant to the job duties. The individual will also be responsible for operating store equipment as needed, ensuring a safe and secure work environment, and conducting daily safety reviews.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes.
• Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective.
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
• Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details.
• Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels.
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
• Works with store leadership to stage clearance and damaged merchandise for quick sale.
• Sorts products in bins, drawers and boxes to ensure that they are in the proper location.
• Reviews, completes, and enters completion details for all assigned merchandise reset, service, and maintenance tasks.
• Ensures all reset displays are safe and in working order and repaired/replaced as needed.
• Repairs/seals damaged packaging and boxes including peg-hook items.
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor.
• Replaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operates store equipment as needed depending on one specific role and department.

Requirements

• Experience in customer service or retail environment.
• Ability to operate power equipment such as lifts and order pickers.
• Strong communication skills to interact with customers and team members effectively.
• Ability to analyze metrics and provide feedback on project execution.
• Knowledge of merchandising standards and planogram details.

Nice-to-haves

• Experience with inventory management systems.
• Familiarity with safety protocols in a retail environment.
• Ability to work in a fast-paced environment.

Benefits

• Health insurance
• 401k retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement