Lowe's - Mount Sterling, KY
posted 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while executing merchandising tasks. Your primary responsibility will be to ensure that merchandise resets are completed according to Lowe's specifications, which involves building relationships with vendors and collaborating with the Merchandising Service team and Manager. You will communicate project priorities, schedules, and needs, while also analyzing metrics to provide feedback on project execution and in-store service to store, market, and corporate leaders. Although the majority of your time will be spent on tasks that do not involve direct customer interaction, you will be expected to engage with customers when opportunities arise. This includes understanding customers' needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will also be responsible for listening to and responding knowledgeably to customer and employee questions, demonstrating sincere appreciation to customers, and communicating information regarding stock, special orders, and warranty information related to Lowe's programs. In terms of in-stock responsibilities, you will move or replace beams and grids, rotate stock, build products, and display products and support materials using power equipment. You will identify damaged products, verify buyback items, and ensure that product pricing information is visible and clear. Additionally, you will work with store leadership to stage clearance and damaged merchandise for quick sale, sort products in bins, drawers, and boxes, and maintain a clean and safe store environment. You will also be accountable for reviewing and entering completion details for all assigned merchandise reset, service, and maintenance tasks. This includes ensuring that all reset displays are safe and in working order, repairing damaged packaging, and maintaining compliance with housekeeping standards. Your role will require you to operate store equipment as needed and adhere to all safety requirements relevant to your job duties. Overall, you will be a key player in maintaining the store's organization, cleanliness, and customer satisfaction.