Full Time - Merchandising Service Associate - Day

Lowe's - Canton, GA

Full-time - Entry Level

Canton, GA

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate at Lowe's is responsible for providing exceptional customer service while executing merchandising tasks. This role involves building relationships with vendors, collaborating with the Merchandising Service team, and ensuring that merchandise resets are completed according to company specifications. The associate will spend a majority of their time on tasks that do not involve direct customer interaction but is expected to engage with customers when opportunities arise, assisting them with their needs and ensuring a clean and safe store environment.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Engages with customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions.
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information.
• Moves or replaces beams and grids, rotates stock, builds products, and displays products using power equipment per reset and/or project instructions.
• Identifies damaged products, removes them from shelves, and delivers them to the Return to Manufacturer area.
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
• Identifies damaged or missing signage and orders replacements in accordance with merchandising standards.
• Updates/validates wayfinding and product location signage throughout the store.
• Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels.
• Ensures cross merchandise, side stack products, j-hooks, and gravity feed bins are placed appropriately.
• Works with store leadership to stage clearance and damaged merchandise for quick sale.
• Sorts products in bins, drawers, and boxes to ensure proper location.
• Reviews, completes, and enters completion details for all assigned merchandise reset, service, and maintenance tasks.
• Ensures all reset displays are safe and in working order and repaired/replaced as needed.
• Repairs/seals damaged packaging and boxes including peg-hook items.
• Removes trash and moves cardboard boxes to the bailer and plastic wrap to the compactor.
• Replaces light bulbs and alerts Facility Services Associate when additional maintenance issues are noted.
• Detects common signs of shoplifting, theft, and other security risks, and communicates them to management.
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, conducting daily safety reviews and noting hazards.
• Adheres to all safety requirements relevant to job duties and operates store equipment as needed.

Requirements

• High school diploma or equivalent.
• Experience in customer service or retail environment.
• Ability to lift and move merchandise up to 50 pounds.
• Basic math skills for pricing and inventory management.
• Ability to operate power equipment safely.

Nice-to-haves

• Experience with merchandising and product displays.
• Familiarity with retail inventory management systems.
• Strong communication skills.

Benefits

• Health insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement