Lowe's - Suffolk, VA
posted 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while ensuring that the store's merchandise is presented according to company standards. Your primary responsibility will be to provide SMART customer service at all times, adhering to Lowe's customer service policies, procedures, and programs. You will build relationships with vendors by providing direction and ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and Manager is essential, as you will communicate project priorities, schedules, and project needs, including materials and supplies. In this role, you will analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders. While the majority of your time will be spent on tasks that do not involve direct customer interaction, you are expected to engage with customers when opportunities arise. This includes understanding customers' needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will also respond knowledgeably to customer and employee questions, guiding them through the store and various projects as necessary. Your responsibilities will extend to ensuring that products are in stock and properly displayed. This includes moving or replacing beams and grids, rotating stock, building products, and using power equipment to support merchandising resets. You will identify damaged products, remove them from shelves, and ensure they are processed correctly. Additionally, you will verify buyback items, update signage, confirm product pricing, and maintain the cleanliness and organization of the store. Safety is paramount, and you will conduct daily safety reviews, noting hazards and ensuring compliance with safety requirements relevant to your duties. Overall, this position requires a proactive approach to customer service, attention to detail in merchandising, and a commitment to maintaining a safe and organized work environment. You will also be accountable for other duties as assigned, ensuring that all tasks are completed efficiently and effectively.