Lowe's - Egg Harbor Township, NJ
posted 2 months ago
The Merchandising Service Associate at Lowe's plays a crucial role in ensuring that the store meets its merchandising standards and provides exceptional customer service. This position is primarily focused on executing Lowe's customer service policies and procedures while also engaging with customers when opportunities arise. The associate will spend a significant amount of time working on merchandising tasks, which include building relationships with vendors, ensuring merchandise resets are completed according to specifications, and collaborating with the Merchandising Service team and management to communicate project priorities and needs. In addition to merchandising responsibilities, the associate is expected to analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders. The role requires a proactive approach to customer service, where the associate must understand customer needs and assist them in locating, demonstrating, selecting, carrying, and loading merchandise. This includes listening to customer inquiries and providing knowledgeable responses, as well as demonstrating appreciation for their business. The associate will also be responsible for maintaining in-stock conditions by moving or replacing beams and grids, rotating stock, and building displays using power equipment. They will identify and manage damaged products, verify buyback items, and ensure that product pricing information is clear and visible. Safety and cleanliness are paramount, and the associate will conduct daily safety reviews, maintain compliance with housekeeping standards, and operate store equipment as needed. Overall, this position is vital for maintaining a clean, safe, and organized store environment while delivering excellent customer service.