Full Time - Merchandising Service Associate - Day

Lowe's - Heath, OH

Full-time - Entry Level

Heath, OH

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate at Lowe's is responsible for providing exceptional customer service while executing merchandising tasks. This role involves collaborating with the Merchandising Service team, building vendor relationships, and ensuring that merchandise resets are completed according to company specifications. The associate will also engage with customers to understand their needs and assist them in locating and selecting products, while maintaining a clean and safe store environment.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders
• Engages with customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment
• Identifies damaged products, removes them from the shelves, and delivers them to Return to Manufacturer (RTM) area
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
• Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store
• Ensures all reset displays are safe and in working order and repaired/replaced as needed
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, and securing doors and gates

Requirements

• Strong customer service skills
• Ability to work collaboratively with team members and vendors
• Experience with merchandising and inventory management
• Familiarity with safety standards and compliance
• Ability to operate store equipment as needed

Nice-to-haves

• Experience in retail or merchandising
• Knowledge of Lowe's products and services
• Basic computer skills for digital maintenance tasks

Benefits

• Health insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement