Lowe's - Anchorage, AK
posted about 2 months ago
As a Full Time Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while executing merchandising tasks. Your primary responsibility will be to provide SMART customer service at all times, adhering to Lowe's customer service policies, procedures, and programs. You will build strong relationships with vendors by ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and Manager is essential, as you will communicate project priorities, schedules, and needs, including materials and supplies. In this role, you will analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders. While the majority of your time will be spent on tasks that do not involve direct customer interaction, you will be expected to engage with customers when opportunities arise. This includes understanding customers' needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will also respond knowledgeably to customer and employee questions, guiding them through the store and projects as necessary. Your responsibilities will extend to maintaining stock and ensuring that products are displayed correctly. This includes moving or replacing beams and grids, rotating stock, building products, and using power equipment to support merchandising efforts. You will identify damaged products, verify buyback items, and ensure that signage and pricing information is accurate and visible. Additionally, you will work with store leadership to stage clearance and damaged merchandise for quick sale, ensuring a clean and safe store environment. You will be responsible for reviewing and entering completion details for all assigned tasks, ensuring that reset displays are safe and in working order. This includes repairing damaged packaging, removing trash, and maintaining compliance with safety standards. You will operate various store equipment as needed and maintain point-of-sale signage, ensuring that pricing labels are accurate and up-to-date. Your role is vital in maintaining the overall organization and cleanliness of the store, contributing to a positive shopping experience for customers.