Lowe's - Lincoln, CA
posted 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while ensuring that the store's merchandising standards are met. This position requires a commitment to providing SMART customer service, which involves executing Lowe's customer service policies, procedures, and programs effectively. You will be responsible for building strong relationships with vendors, ensuring that merchandise resets are completed according to Lowe's specifications, and collaborating with the Merchandising Service team and Manager to communicate project priorities and needs. Your role will also involve analyzing metrics and providing feedback on project execution and in-store service to store, market, and corporate leaders. While the majority of your time will be spent on tasks that do not involve direct customer interaction, you will be expected to engage with customers when opportunities arise. This includes understanding customers' needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their questions. You will also be responsible for moving and replacing stock, verifying buyback items, and ensuring that product pricing information is clear and visible. Additionally, you will maintain a clean and safe store environment by completing assigned tasks, ensuring compliance with safety standards, and addressing any maintenance issues that arise. In this role, you will also be accountable for maintaining point-of-sale signage, auditing pricing labels, and following state-specific guidelines on price changes. Your attention to detail and commitment to customer service will be essential in ensuring that Lowe's continues to provide a positive shopping experience for all customers.