Lowe's - Fountain, CO
posted 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while ensuring that merchandise is presented according to company standards. Your primary responsibility will be to execute Lowe's customer service policies and procedures, providing SMART customer service at all times. You will build relationships with vendors, ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and management will be essential as you communicate project priorities, schedules, and needs for materials and supplies. In this role, you will spend a significant amount of time on tasks that may not involve direct customer interaction; however, you are expected to engage with customers whenever the opportunity arises. This includes understanding customer needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to inquiries. You will also demonstrate appreciation to customers and communicate important information regarding stock, special orders, and warranty details related to Lowe's programs. Your responsibilities will extend to in-stock management, where you will move or replace beams and grids, rotate stock, and build displays using power equipment. You will identify and manage damaged products, ensuring they are removed from shelves and processed correctly. Additionally, you will verify buyback items, update signage, and ensure that product pricing is clear and visible. Maintaining a clean and safe store environment is paramount, and you will be responsible for conducting daily safety reviews and adhering to all safety requirements relevant to your duties. Overall, this position requires a proactive approach to merchandising and customer service, ensuring that all tasks are completed efficiently and effectively to enhance the shopping experience at Lowe's.