Full Time - Merchandising Service Associate - Day

Lowe's - Americus, GA

Full-time - Entry Level

Americus, GA

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while executing merchandising tasks. Your primary responsibility will be to ensure that the store's merchandise is presented according to Lowe's specifications, which includes building relationships with vendors and collaborating with the Merchandising Service team and management. You will analyze metrics related to project execution and provide feedback to store, market, and corporate leaders, ensuring that all merchandising resets are completed efficiently and effectively. Although the majority of your time will be spent on tasks that do not involve direct customer interaction, you will be expected to engage with customers when opportunities arise. This includes understanding their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. You will demonstrate appreciation for customers and communicate essential information regarding stock, special orders, and warranty details related to Lowe's programs. In addition to customer service, you will be responsible for maintaining in-stock conditions by moving or replacing beams and grids, rotating stock, and building displays using power equipment. You will identify and remove damaged products, verify buyback items, and ensure that signage and pricing information are accurate and visible. Your role will also involve cleaning and maintaining the store environment, ensuring compliance with safety standards, and conducting daily safety reviews to maintain a secure work environment. You will be accountable for various tasks, including maintaining point-of-sale signage, auditing pricing labels, and following state-specific guidelines on price changes. Your attention to detail and commitment to safety will be essential in ensuring that the store remains clean, organized, and compliant with all operational standards.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes.
• Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective.
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
• Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details.
• Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels.
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
• Works with store leadership to stage clearance and damaged merchandise for quick sale.
• Sorts products in bins, drawers and boxes to ensure that they are in the proper location.
• Reviews, completes, and enters completion details for all assigned merchandise reset, service, and maintenance tasks.
• Ensures all reset displays are safe and in working order and repaired/replaced as needed.
• Repairs/seals damaged packaging and boxes including peg-hook items.
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor.
• Replaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operates store equipment as needed depending on one specific role and department.
• Maintains point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated.
• Audits and updates pricing labels inside and outside the store to ensure accuracy.
• Follows state-specific guidelines on price changes.

Requirements

• Ability to provide excellent customer service and build relationships with customers and vendors.
• Experience in merchandising and retail operations.
• Strong communication skills to collaborate with team members and management.
• Ability to analyze metrics and provide feedback on project execution.
• Familiarity with power equipment and safety protocols in a retail environment.

Nice-to-haves

• Previous experience in a similar role within a retail environment.
• Knowledge of Lowe's products and services.
• Basic computer skills for digital maintenance of signage and pricing information.

Benefits

• Health insurance coverage
• 401(k) retirement savings plan
• Paid time off and holidays
• Employee discounts on products and services
• Tuition reimbursement for further education