Lowe's - Avondale, AZ
posted 2 months ago
The Customer Service role at Lowe's is designed to provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs. This position involves building relationships with vendors by providing direction and ensuring that merchandise resets are completed according to Lowe's specifications. The individual will collaborate with the Merchandising Service team and Manager by communicating project priorities, schedules, and project needs, including materials, supplies, and time. Analyzing metrics and providing feedback on project execution and in-store service to store, market, and corporate leaders is also a key responsibility. Although the majority of time will be spent in activities that do not involve direct interaction with customers, the individual in this role is expected to engage with customers when opportunities arise. This includes understanding customers' needs and assisting them in locating, demonstrating, selecting, carrying, and/or loading merchandise. The role requires seeking out customers to understand their needs and responding knowledgeably and promptly to customer and employee questions by guiding them through the store and projects when necessary. Demonstrating sincere appreciation to customers and communicating information regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs is essential.