Full Time - Merchandising Service Associate - Plant Service - Day

Lowe's - Bardstown, KY

Full-time - Entry Level

Bardstown, KY

Building Material and Garden Equipment and Supplies Dealers

About the position

The Merchandising Service Associate - Plant Service at Lowe's is responsible for providing exceptional customer service while executing merchandising tasks related to plant displays. This role involves collaborating with the Merchandising Service team, engaging with customers, and ensuring that plant merchandise is presented according to company standards. The associate will also maintain a clean and safe store environment, manage inventory, and communicate effectively with management and team members.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.
• Engages with customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Merchandises to plantogram, price, color block, and places plants as they arrive.
• Fills plant racks onto plant tables per plantogram to grand opening ready standards.
• Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and plantogram details.
• Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensures cross merchandise, side stack products, j-hooks, and gravity feed bins are placed appropriately, helping to drive add-on sales.
• Assists with culling and pricing dead and distressed plants.
• Maintains a high level of communication and partnership with manager and red vest associates.
• Identifies and communicates issues with quality, quantity, and additional needs to Red Vest Outside Garden Manager and MSM.
• Adjusts fixtures, rotates stock, and displays products and support materials using power equipment per service expectations and processes.
• Reviews, completes, and enters completion details for all assigned service and maintenance tasks.
• Ensures all displays are safe and in working order and repaired/replaced as needed.
• Repairs/seals damaged packaging and boxes including peg-hook items.
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor.
• Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of Outside Garden and working areas.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to one's regular job duties.
• Operates store equipment as needed depending on one specific role and department.

Requirements

• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• Ability to work overnight and weekends.
• Ability to utilize web-based computer programs to accomplish assigned tasks.

Nice-to-haves

• Education Level: High School or GED.
• Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).
• 6 Months Live nursery experience or Lowe's sales floor experience.
• 6 Months Experience performing product merchandising tasks including reading plantograms, setting up and tearing down displays.
• 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment.

Benefits

• Health insurance
• 401k
• Paid holidays
• Employee discount programs
• Tuition reimbursement
• Professional development programs