Lowe's - Naples, FL
posted 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while ensuring that our plant service area is well-maintained and visually appealing. Your primary responsibility will be to execute Lowe's customer service policies and procedures, providing SMART customer service at all times. You will build strong relationships with vendors, ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and your manager will be essential as you communicate project priorities, schedules, and material needs. Although much of your time will be spent on tasks that do not involve direct customer interaction, you will be expected to engage with customers whenever the opportunity arises. This includes understanding their needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will also be responsible for listening to and responding to customer inquiries, providing knowledgeable assistance, and demonstrating sincere appreciation for their business. In addition to customer service, you will be responsible for merchandising to plantogram standards, ensuring that plants are displayed correctly and that plant racks are filled to grand opening ready standards. You will identify and order replacements for damaged or missing signage and displays, update wayfinding and product location signage, and ensure that cross merchandise and side stack products are placed appropriately to drive add-on sales. Your role will also involve maintaining a clean and safe store environment, completing service and maintenance tasks, and adhering to safety requirements relevant to your job duties.