Full-Time Office Administrator

$47,840 - $47,840/Yr

Twin Lakes Counseling - Federal Way, WA

Full-time - Entry Level

Federal Way, WA

Ambulatory Health Care Services

About the position

The Office Administrator at Twin Lakes Counseling plays a crucial role in ensuring the smooth operation of the office environment, providing exceptional customer service, and supporting the clinical team. This full-time position requires a dependable and professional individual who can manage various administrative tasks while maintaining a welcoming atmosphere for clients and staff. The role involves direct interaction with clients, handling inquiries, and ensuring compliance with safety and HIPAA regulations.

Responsibilities

• Maintain an organized and well-stocked office space in collaboration with the building manager.
• Perform light cleaning and ensure the office is neat and welcoming for clients and clinicians.
• Order office supplies and maintain organization of supplies and equipment.
• Conduct office orientations for newly hired staff on policies and safety measures.
• Greet walk-in clients and provide information regarding services and safety measures.
• Answer and return calls and emails for existing and prospective clients, maintaining accurate logs.
• Respond to online inquiries regarding therapy services and explain policies to clients.
• Follow HIPAA and healthcare security protocols diligently.
• Manage the office library system, including organization and restocking of materials.
• Fulfill records requests promptly as instructed by the Clinical Director.
• Accurately document all client contact in the Electronic Health Records (EHR) system.
• Review client files for completeness at the request of the Clinical Director and HR Manager.

Requirements

• Bilingual communication skills.
• Customer service experience, preferably in a medical office setting.
• Familiarity with HIPAA regulations.
• Experience in play therapy and project management.
• Associate's degree or higher preferred.
• Strong communication skills, both written and verbal.
• Good time management skills.

Nice-to-haves

• Medical office experience.
• Knowledge of psychology or counseling.
• Familiarity with the Federal Way community.

Benefits

• Paid holidays
• Health insurance
• Tuition reimbursement
• Employee assistance program
• Paid sick time