Full Time Overnight Front Desk

$24,960 - $24,960/Yr

Planet Fitness - Fairview Park, OH

Full-time - Entry Level

Fairview Park, OH

101-250 employees

Amusement, Gambling, and Recreation Industries

About the position

The Full Time Overnight Front Desk position at Planet Fitness involves providing exceptional customer service to members and guests, ensuring a welcoming and supportive environment. This role is crucial in maintaining the club's standards and promoting a judgement-free fitness experience. Employees will have opportunities for growth and development within the company, with a focus on leadership and customer service training.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members, and guests.
• Answer phones in a friendly manner using an information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote unique fitness instruction classes (PE@PF) to active and new members.
• Ensure a clean, sanitized, and safe club environment.

Requirements

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Benefits

• Growth opportunities with over 90% of management starting as entry-level team members
• Competitive pay with hourly increases at 180 days, 1 year, and every 6 months after the first year
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund with employer match up to 4%
• Health insurance options including health, dental, vision, family life insurance, and more
• 100% company-paid basic life insurance and short-term disability
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member