Full Time Passenger Service Agent/Ramp Coordinator

$43,800 - $48,000/Yr

Eva Airways Corp. - Burlingame, CA

Full-time - Entry Level

Burlingame, CA

Air Transportation

About the position

The Full-Time Passenger Service Agent/Ramp Coordinator at EVA Airways is responsible for providing exceptional customer service to passengers, coordinating passenger processing, and ensuring the smooth operation of flight-related tasks. This role involves assisting passengers with inquiries, managing documentation for aircraft arrivals and departures, and collaborating with various departments to maintain operational efficiency.

Responsibilities

• Assist passengers with general customer service and provide required information.
• Perform and coordinate functions related to passenger processing at counter, departure, and/or arrival.
• Complete documentation required to clear aircraft upon arrival and/or departure.
• Assist passengers in case of misconnections/cancellations/delays.
• Meet embarking/disembarking passengers and offer help to those who need special assistance.
• Comply with all security requirements.
• Follow direction given by Company Management and Supervisors; assist in all areas as assigned.
• Coordinate with airport authority for flight operational handling.
• Coordinate with relevant departments within the Company and outside vendors to fulfill operational tasks.
• Supervise service providers for efficient ramp operation handling in accordance with authorities and EVA's standard procedures.
• Prepare flight operation related documentation.
• Ensure ramp area is clear for flight operation prior to flight arrival.
• Coordinate with cargo operation team for flight safety and on-time performance.

Requirements

• Good communication/customer service/organization/time management skills.
• Knowledge of Microsoft Office applications (Word, Excel, and PowerPoint).
• Must be legally authorized to work in the U.S. without sponsorship.
• Availability for weekend/holiday/night shifts.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance