About the position
New Balance Lubbock is seeking a full-time Retail Associate to join our dynamic team. As a family-owned business, we pride ourselves on creating a welcoming environment for our customers from the moment they enter our store. The ideal candidate will have a passion for fitness and a commitment to providing exceptional customer service. This position requires a minimum of three years of experience in a retail sales environment, with a preference for candidates who have a background in footwear. The Retail Associate will be responsible for specialty fitting of shoes tailored to various foot types and activities, ensuring that each customer feels valued and at home during their shopping experience. In this role, you will be expected to demonstrate high energy and trustworthiness while leading our close-knit team. Your outgoing personality and excellent communication skills will be essential in building rapport with customers and enhancing their shopping experience. You will also need to possess strong selling skills and be a quick learner, as you will be required to adapt to our product offerings and customer needs swiftly. Key holder experience and knowledge of exercise science are considered a plus, as they will contribute to your effectiveness in this role. The Retail Associate will work an 8-hour shift, primarily during the day from Monday to Friday, with weekends as needed. We are closed on Sundays and major holidays, allowing for a balanced work-life schedule. If you are motivated, energetic, and ready to contribute to a team that values customer satisfaction, we encourage you to apply.
Responsibilities
- Provide exceptional customer service and create a welcoming environment for all customers.
- Specialty fitting of shoes for various foot types and activities.
- Demonstrate strong selling skills to meet sales goals.
- Assist in maintaining store appearance and organization.
- Collaborate with team members to enhance the customer experience.
- Handle cash and credit transactions accurately as a key holder.
Requirements
- Minimum of 3 years experience in a retail sales environment.
- Strong selling skills and ability to engage customers effectively.
- Excellent communication and interpersonal skills.
- Energetic self-starter with an outgoing personality.
- Ability to learn quickly and adapt to new products and services.
Nice-to-haves
- Footwear background is a plus.
- Key holder experience is a plus.
- Knowledge of exercise science is a plus.
Benefits
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
