Full Time Retail Associate

$39,520 - $47,840/Yr

The Ups Store 6192 - Arroyo Grande, CA

Full-time - Entry Level

Arroyo Grande, CA

10,001+ employees

Postal Service

About the position

The Full Time Retail Associate position at The UPS Store involves providing exceptional customer service and support in a retail environment. The role requires engaging with customers, understanding their needs, and promoting store products and services effectively. This is a year-round, full-time position that includes training on store procedures and products, with a focus on delivering quality service and maintaining store operations.

Responsibilities

• Greet customers in a friendly manner and determine their needs.
• Deliver exceptional customer service through engagement and quality product delivery.
• Be knowledgeable of all store products and services and promote them to customers.
• Identify customer needs and offer additional services that could benefit them.
• Receive, sort, and place mail in mailboxes accurately.
• Record all sales transactions completely and accurately in the Point of Sale system.
• Pack contents for shipping using established procedures and products.
• Receive and prepare documents for printing.
• Operate software packages using Apple/Microsoft applications related to print production requests.
• Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels.
• Process and document damaged shipments, late and lost package claims.
• Assist in merchandising the store, including stocking shelves and ensuring a clean appearance of products.
• Perform end of day duties, including reconciliation of cash and other transactions accurately.
• Operate copiers, fax machines, binding equipment, and other office machines safely and efficiently.
• Help customers operate office machines located in the retail area.
• Perform general housekeeping duties and other assigned tasks.

Requirements

• Customer service and sales experience in a retail environment.
• Point of Sale (POS) and computer experience is required.
• Excellent verbal and written communication skills.
• Ability to use tact and diplomacy to maintain harmonious relationships with customers.
• Knowledge of PCs and MS Office is desirable.
• Good problem-solving and intuitive skills are a must.
• Ability to lift up to 50 lbs.
• Ability to stand for extended periods of time.
• Manual hand dexterity required to operate POS, copiers, and binding machinery.

Nice-to-haves

• Experience as a Live Finger Print Scanner and Notary Public.

Benefits

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off