Full Time Retail Customer Experience Manager

Michaels - Cranberry Township, PA

Full-time - Entry Level

Cranberry Township, PA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Full Time Retail Customer Experience Manager, you will play a pivotal role in enhancing the customer journey within our Cranberry Township store. Your primary focus will be to create an engaging and welcoming environment for our customers, ensuring that their shopping experience is seamless and enjoyable. You will lead a team dedicated to providing exceptional service, fostering a culture of innovation and collaboration among staff members. Your responsibilities will include overseeing daily operations, managing customer interactions, and implementing strategies to improve customer satisfaction and loyalty. In this role, you will be responsible for training and developing team members to deliver outstanding customer service. You will also analyze customer feedback and sales data to identify areas for improvement and implement necessary changes. Your leadership will be crucial in driving sales performance and achieving store goals. You will work closely with other departments to ensure that inventory levels are maintained and that the store is visually appealing and well-organized. Additionally, you will be tasked with creating promotional displays and events that attract customers and enhance their shopping experience. You will also be responsible for managing budgets and ensuring that the store operates within financial guidelines. Your ability to communicate effectively with both customers and team members will be essential in this role, as you will be the face of the store and a key representative of our brand.

Responsibilities

• Create and maintain a welcoming environment for customers.
• Lead and develop a team to provide exceptional customer service.
• Analyze customer feedback and sales data to improve the shopping experience.
• Implement strategies to enhance customer satisfaction and loyalty.
• Oversee daily store operations and ensure compliance with company policies.
• Manage inventory levels and ensure the store is visually appealing.
• Create promotional displays and events to attract customers.
• Manage budgets and ensure financial guidelines are met.

Requirements

• Proven experience in retail management or customer service roles.
• Strong leadership and team development skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Experience in managing budgets and financial performance.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Knowledge of visual merchandising techniques.
• Familiarity with customer relationship management (CRM) systems.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off and holidays.
• Employee discounts on products.