Full Time - Sales Associate - Hardware - Opening

Lowe's - Winchester, VA

Part-time,Full-time

Winchester, VA

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Full Time Sales Associate at Lowe's, you will play a vital role in delivering quality customer service while ensuring that the store is clean, safe, and well-stocked with the products that customers need. Your primary responsibility will be to welcome customers to Lowe's and assist them with their home improvement project needs. This includes validating loading tickets, processing orders and deliveries accurately, and ensuring that customers receive their merchandise in a timely manner. You will engage in safe work practices and encourage others to do the same, contributing to a safe shopping environment. In this position, you will be responsible for enhancing the customer experience at Lowe's. This involves helping customers select the right products, ensuring that quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. You will deliver excellent customer service by actively listening to customers, using your expertise to assist them, and loading merchandise for them. It is essential to remain vigilant and report any safety or security concerns around the entrance of the store. The responsibilities of a Customer Service Associate may vary depending on the department you support, which could include areas such as Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Depending on hiring needs and your skillset, you may be considered for any one of these areas. While this role does not require regular travel, occasional travel may be necessary for meetings, training, or to support neighboring stores.

Responsibilities

• Welcome customers to Lowe's and assist with home improvement project needs.
• Validate loading tickets and process orders and deliveries accurately.
• Engage in safe work practices and encourage others to do the same.
• Help customers select the right products and ensure quotes are accurate.
• Verify correct price labels and confirm that all customer needs are met.
• Listen to customers and use expertise to assist them effectively.
• Load merchandise for customers and ensure a positive shopping experience.
• Report any safety or security concerns around the entrance of the store.

Requirements

• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales-related licensure or registration as may be required by law.

Nice-to-haves

• 6 months of sales experience identifying and selling products based on customer needs.
• 6 months of retail experience providing customer service, including identifying and resolving customer issues.
• Bilingual skills, if applicable to the store.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).