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Lowe's - Sanford, NC
posted about 2 months ago
Full-time - Entry Level
Sanford, NC
10,001+ employees
Building Material and Garden Equipment and Supplies Dealers
About the position
As a Customer Service Associate at Lowe's, you will play a crucial role in providing exceptional customer service and assisting customers with their home improvement needs. This position involves engaging with customers, helping them find products, and ensuring a positive shopping experience. You will work in various departments based on hiring needs and your skillset, contributing to the overall success of the store.
Responsibilities
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help deliver the best customer service.
- Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Requirements
- 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
- 6 Months Experience using common retail technology, such as smart phones and tablets.
- Reading, writing, and performing basic arithmetic (addition and subtraction).
- Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
Nice-to-haves
- 6 months of Retail and/or customer service experience.
- Bi-lingual skills.
- Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
Benefits
- Multiple top-tier health insurance options.
- Tuition assistance program.
- Company-matching 401(k) and optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program.
