Full Time - Sales Associate - Tools - Day

Lowe's - Knoxville, TN

Part-time,Full-time - Entry Level

Knoxville, TN

Building Material and Garden Equipment and Supplies Dealers

About the position

The Customer Service Associate at Lowe's is responsible for delivering quality customer service while maintaining a clean, safe, and well-stocked store. This role involves assisting customers with their home improvement needs, processing orders and deliveries, and ensuring a positive shopping experience. The associate plays a critical role in helping customers select the right products, verifying pricing, and loading merchandise, all while adhering to safety practices.

Responsibilities

• Welcoming customers and assisting with home improvement project needs.
• Validating loading tickets and processing orders and deliveries accurately.
• Engaging in safe work practices and encouraging others to do the same.
• Listening to customers and using expertise to help them select the right products.
• Ensuring quotes are accurate and verifying correct price labels.
• Loading merchandise for customers and confirming all customer needs are met.
• Reporting any safety or security concerns around the store entrance.

Requirements

• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.

Nice-to-haves

• 6 months of sales experience identifying and selling products based on customer needs.
• 6 months of retail experience providing customer service, including identifying and resolving customer issues.
• Bi-lingual skills, if applicable to the store.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

Benefits

• Health insurance
• 401k
• Paid holidays
• Employee discount programs
• Flexible scheduling