Full Time - Sales Associate - Tools - Day

$30,160 - $31,408/Yr

Lowe's - Fairview Heights, IL

Part-time,Full-time - Entry Level

Fairview Heights, IL

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Sales Associate at Lowe's, you will play a vital role in delivering quality customer service while ensuring that the store is clean, safe, and well-stocked with the products customers need. Your primary responsibility will be to welcome customers to Lowe's and assist them with their home improvement project needs. This includes validating loading tickets, processing orders and deliveries accurately, and ensuring that customers receive their merchandise in a timely manner. You will engage in safe work practices and encourage others to do the same, as safety is a top priority in our stores. In this position, you will be responsible for enhancing the customer experience by helping customers select the right products, ensuring that quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. Excellent customer service is essential, and you will achieve this by actively listening to customers, using your expertise to assist them, and loading merchandise for them as needed. You will also need to remain vigilant and report any safety or security concerns around the entrance of the store. The responsibilities of a Customer Service Associate may vary depending on the department you support, which could include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Your specific role will be determined based on hiring needs and your skillset. While this role does not require regular travel, there may be occasional travel for meetings, training, or to support neighboring stores.

Responsibilities

• Deliver quality customer service to all customers.
• Welcome customers to Lowe's and assist with home improvement project needs.
• Validate loading tickets and process orders and deliveries accurately.
• Engage in safe work practices and encourage others to do the same.
• Help customers select the right products and ensure quotes are accurate.
• Verify correct price labels and confirm that all customer needs are met.
• Listen to customers and use expertise to assist them effectively.
• Load merchandise for customers as needed.
• Report any safety or security concerns around the entrance of the store.

Requirements

• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.

Nice-to-haves

• 6 months of sales experience identifying and selling products based on customer needs.
• 6 months of retail experience providing customer service, including identifying and resolving customer issues.
• Bi-lingual skills, if applicable to the store.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards