Full Time - Sales Specialist - Appliances - Day

Lowe's - Mesa, AZ

Full-time - Entry Level

Mesa, AZ

10,001+ employees

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Sales Specialist at Lowe's, you will play a crucial role in assisting customers with their home improvement projects by providing expert advice and product knowledge. Your primary responsibility will be to engage with customers, understand their needs, and guide them in selecting the right products, particularly in the Appliances department. This position requires strong sales skills and the ability to work in a fast-paced environment, ensuring customer satisfaction and project completion.

Responsibilities

• Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services.
• Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
• If in the Pro Department, focus on external accounts and outside sales and services.
• Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock.
• Perform price reviews by pricing policies and ensure maintenance of pricing and documentation.
• Support all checkout functions, call buttons, departmental pages, or requests for assistance.
• Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs.
• Complete other duties as assigned.

Requirements

• High School Diploma or GED
• 1 year experience in customer-facing sales or 6 months of Lowe's retail experience (Or 3 years of external experience in customer-facing sales or 18 months of Lowe's retail experience if education requirement is not met)
• 1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
• Able to read, write, and perform basic arithmetic (addition and subtraction)
• Able to stand and sit for prolonged periods
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)

Nice-to-haves

• 1 year of experience in completing customer sales orders
• 1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
• 2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
• Professional certification related to the department being considered
• Bi-lingual skills

Benefits

• Competitive pay
• Flexible schedules
• Bonus opportunities based on sales performance
• Multiple health insurance options
• Tuition assistance program
• Company-matching 401(k)
• 10% Associate Discount
• Track to the Trades program