Full Time - Sales Specialist - Appliances - Day

Lowe's - Troy, OH

Full-time - Entry Level

Troy, OH

10,001+ employees

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Sales Specialist at Lowe's, you will be a key point of contact for customers, helping them find the products they need and assisting them in transforming their project ideas into reality. This role requires strong sales expertise and a passion for customer service in a fast-paced environment, where you will engage with customers, provide product knowledge, and ensure their needs are met before they leave the store.

Responsibilities

• Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services
• Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion
• If in the Pro Department, focus on external accounts and outside sales and services
• Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock
• Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
• Support all checkout functions, call buttons, departmental pages, or requests for assistance
• Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs
• Complete other duties as assigned

Requirements

• High School Diploma or GED
• 1 year experience in customer-facing sales or 6 months of Lowe's retail experience (Or 3 years of external experience in customer-facing sales or 18 months of Lowe's retail experience if education requirement is not met)
• 1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
• Able to read, write, and perform basic arithmetic (addition and subtraction)
• Able to stand and sit for prolonged periods
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)

Nice-to-haves

• 1 year of experience in completing customer sales orders
• 1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
• 2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
• Professional certification related to the department being considered
• Bi-lingual skills

Benefits

• Earn more from your sales performance with additional bonus opportunities
• Make your well-being a priority with multiple health insurance options
• Explore educational opportunities with Lowe's tuition assistance program
• Take charge of your financial future with a company-matching 401(k)
• Gain extra savings with a 10% Associate Discount
• Learn new trade skills with our Track to the Trades program