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Lowe'sposted 4 months ago
Full-time • Entry Level
Millington, TN
10,001+ employees
Building Material and Garden Equipment and Supplies Dealers

About the position

As a Sales Specialist at Lowe's, you will be a key point of contact for customers, helping them find the right products and solutions for their home improvement projects. Your role involves providing exceptional customer service, becoming a product expert, and assisting customers with their needs in a fast-paced retail environment. You will work in various departments, focusing on sales and customer satisfaction while also supporting team training and inventory management.

Responsibilities

  • Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services.
  • Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
  • If in the Pro Department, focus on external accounts and outside sales and services.
  • Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock.
  • Perform price reviews by pricing policies and ensure maintenance of pricing and documentation.
  • Support all checkout functions, call buttons, departmental pages, or requests for assistance.
  • Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs.
  • Complete other duties as assigned.

Requirements

  • High School Diploma or GED
  • 1 year experience in customer-facing sales or 6 months of Lowe's retail experience (Or 3 years of external experience in customer-facing sales or 18 months of Lowe's retail experience if education requirement is not met)
  • 1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
  • Able to read, write, and perform basic arithmetic (addition and subtraction)
  • Able to stand and sit for prolonged periods
  • Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
  • Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)

Nice-to-haves

  • 1 year of experience in completing customer sales orders
  • 1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
  • 2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
  • Professional certification related to the department being considered
  • Bi-lingual skills

Benefits

  • Competitive pay
  • Flexible schedules
  • Bonus opportunities based on sales performance
  • Multiple health insurance options
  • Tuition assistance program
  • Company-matching 401(k)
  • 10% Associate Discount
  • Track to the Trades program
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